Had a battery backup sump pump system installed to better protect my newly remodeled basement. Omega was great to work with both on the phone ahead of time getting information, pricing and scheduling and also on the job site today. Colin, my plumber, did a great job answering my questions patiently and showing me how things work.
Our experience with Omega Plumbing was absolutely wonderful. From the initial call (making the appointment) to the end of the service, the people of Omega Plumbing were friendly and professional. They replaced our sump pump, fixed the issue of the leaky valve, and fixed some pipes that had been installed incorrectly. This was our first time needing a plumber, and we are happy we went with Omega Plumbing.
My sump pump went out the night before and caused a flood in our basement. The very next morning, after calling several companies that said they don't service my area, I was able to schedule a same-day appointment to get the sump pump replaced. Bill was sent to come do the job and he was awesome! He explained everything well and was patient enough to answer all of our questions as they came up. 10/10 would recommend!
It is advisable to check and maintain your sump pump at least annually. Maintenance tasks include cleaning the pump and the pit, checking for any mechanical issues, ensuring the discharge line is clear, and testing the pump by pouring water into the pit.
If your sump pump fails, check to see if it’s a power issue or if the pump is clogged with debris. Ensure the float switch is not stuck and is moving freely. If simple troubleshooting does not fix the issue, contact Omega Plumbing for repairs or consider replacing the unit if it’s near the end of its life expectancy.